Support
Need help with processing, billing, or your account?
Use support when something is unclear, a checkout behaves oddly, or a result does not look right. Keep the message simple and include the job ID if you have it.
Response window
Usually 1 business day
Most questions are handled by email. For faster resolution, mention your account email and the job you are asking about.
Billing
Questions about subscriptions, credits, cancellations, or checkout updates.
Processing
Reach out if a file fails, stalls unexpectedly, or the result does not match what you expected.
Account
Use support for sign-in issues, access problems, or anything account-specific that looks wrong.
Primary contact
support@soundlystudio.studio
Include what happened, what you expected, and any visible error message. If the issue is tied to a specific upload, include the job ID from the app or account page.
Before you message us
Confirm whether the issue is billing, sign-in, or file-specific.
If it is file-specific, include the job ID and the mode you used.
If checkout just succeeded, allow a short delay for account updates before reaching out.